Shipping and return policies for Ostgut Ton

Shipping Info
Goods shall be delivered by a carrier of Ostgut Ton's choosing. Carriage will be at cost to the customer and forms part of the invoice. We aim to dispatch goods within 3 working days. Please wait 31 days to report to Ostgut Ton.
Return Policy
Goods that are faulty or do not fit must be returned to Berghain OstGut GmbH / Ostgut Ton, Rüdersdorfer Str. 70, 10243 Berlin, Germany within 14 working days of the item being received by the customer.

If you want to return an item for exchange or refund at no fault of Ostgut Ton - please return to the address above confirming why. As no fault lies with Ostgut Ton, shipping costs to re-send the exchange will be charged (amount dependant on location & weight of product).